Dwellu Privacy Policy

Last updated: 17 May 2026

App: Dwellu

Operator: Nexa Enterprise Solutions Pty Ltd

1. Overview

This Privacy Policy explains how Nexa Enterprise Solutions Pty Ltd collects, uses, stores, discloses, and protects personal information when you use Dwellu.

Dwellu is a mobile app that helps users collect home inspiration, organise ideas by project and space, collaborate with invited users, and use AI-assisted tools to summarise preferences, decisions, and design direction.

By using Dwellu, you agree to the handling of your personal information as described in this Privacy Policy.

2. Information we collect

We may collect the following types of information.

Account information

name;
email address;
authentication details;
profile information;
account status;
login and security information.

Project and planning information

project name;
project type;
project stage;
location entered by you;
spaces and room names;
item titles, notes, priorities, statuses, budget references, and decision states;
shortlist, lock, remove, reaction, comment, and collaboration activity.

Uploaded and saved content

images;
screenshots;
documents;
links and URLs;
link metadata or preview information;
notes;
comments;
mood board content;
other content you choose to add.

Collaboration information

invitee email address;
invite status;
project membership role;
comments, reactions, and activity within shared projects.

AI-related information

Where AI features are used, we may process saved items, images, notes, links, documents where supported, project and space context, user-selected preferences, locked or shortlisted decisions, comments, and other signals relevant to generating summaries or guidance.

Dwellu’s AI features are designed to assist with planning and preference summaries. They are not professional advice.

Device, app, and technical information

device type and operating system;
app version;
crash logs;
diagnostic logs;
usage events;
performance data;
IP address or approximate location derived from technical data;
authentication and security logs.

Payment and subscription information

If paid features are introduced, payment processing may be handled by Apple, Google, Stripe, or another payment provider. We may receive limited transaction information such as subscription status, plan type, purchase confirmation, renewal status, or cancellation status. We do not store full payment card details unless expressly stated.

3. How we collect information

We collect information when:

you create an account;
you create or edit a project;
you add spaces, items, images, links, notes, documents, or comments;
you invite or collaborate with another user;
you use AI-assisted features;
you interact with Dwellu;
your device sends technical or diagnostic data;
you contact us for support;
third-party service providers process data on our behalf.

4. Why we use your information

We use your information to:

provide and operate Dwellu;
create and manage user accounts;
save, organise, and display projects, spaces, items, and decisions;
enable collaboration and invitations;
upload, store, resize, and display images and documents;
generate AI-assisted summaries, insights, and guided prompts;
personalise your app experience;
provide support;
improve performance, usability, security, and reliability;
monitor, debug, and fix errors;
prevent misuse, fraud, abuse, and unauthorised access;
comply with legal obligations;
develop future features, including subscriptions, referrals, vendor links, sponsored content, or advertising where introduced.

5. AI processing

Dwellu may use third-party AI service providers, including OpenAI, to process user-provided content and generate summaries, insights, and guided cues. AI calls are intended to occur through our backend systems and not directly from the mobile app.

AI processing may include analysing images, notes, links, project context, selected spaces, locked decisions, shortlisted items, comments, and preference signals.

We do not use AI to provide building, engineering, legal, financial, compliance, safety, or professional construction advice.

AI outputs may be incomplete or inaccurate. You should independently verify any information before relying on it for real-world building, renovation, purchasing, design, or financial decisions.

6. Legal basis for processing

Depending on your location, we may process personal information on the basis of your consent, performance of our agreement with you, our legitimate interests in operating, improving and securing Dwellu, compliance with legal obligations, and protection of our rights, users, systems, and services.

7. Sharing of information

We may share information with:

cloud hosting and database providers, including Supabase or similar providers;
authentication providers;
storage providers;
AI service providers, including OpenAI;
analytics, diagnostics, crash reporting, and monitoring providers, if introduced;
payment processors and app store platforms;
email, communication, and support providers;
professional advisers;
regulators, courts, law enforcement, or government authorities where legally required;
business partners, referral partners, advertising partners, or vendors if such features are introduced and legally permitted.

We do not sell your personal information.

Where referral, sponsored, advertising, or vendor features are introduced, we will update this Privacy Policy or provide additional disclosures where required.

8. Hosting, storage regions, and international data transfers

Dwellu uses reputable cloud infrastructure providers. At the time of drafting, the Supabase project region is expected to be Tokyo, Japan. Hosting regions may change as the product scales, user geography changes, or operational requirements evolve.

Your information may be processed or stored in countries other than the country where you live. These countries may have different privacy laws.

Where required, we take reasonable steps to ensure that international transfers are protected by appropriate safeguards, contractual arrangements, or other lawful mechanisms.

9. Data security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures may include access controls, authentication, encryption in transit, secure storage, logging, database permissions, and restricted administrative access.

No system is completely secure. You are responsible for keeping your account credentials safe.

10. Data retention

We retain personal information for as long as reasonably necessary to provide Dwellu, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business purposes.

Uploaded content and project data are generally retained while your account is active unless deleted by you or removed through an account deletion process.

Backups and logs may persist for a limited period after deletion before being securely overwritten or deleted.

11. Account deletion and data deletion

You may request deletion of your account and associated personal information through the in-app account deletion process, which is intended to be available under Profile Settings before public app store release, or by contacting us at info@nexasolutions.au.

Deleting your account may remove or anonymise your profile, projects, uploaded content, comments, preferences, and related data, except where we are legally required or reasonably entitled to retain certain records.

Where your content is part of a shared project, deletion may affect what remains visible to other collaborators. We will handle shared project content in a way that is reasonable, technically feasible, and consistent with applicable law.

12. Your privacy rights

Depending on your location, you may have rights to access your personal information, correct inaccurate information, request deletion, restrict or object to processing, withdraw consent, request a copy of your data, and complain to a privacy regulator.

To exercise these rights, contact us at info@nexasolutions.au. We may need to verify your identity before actioning a request.

13. Children’s privacy

Dwellu is intended for users aged 18 and over.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information without appropriate authority, we may delete the information and close the account.

14. Push notifications and communications

Dwellu may send in-app messages, account notices, service updates, security notifications, or support communications.

If push notifications or marketing emails are introduced, you may be able to control them through device settings, app settings, unsubscribe links, or other available controls.

Service, security, legal, and account-related messages may still be sent where necessary.

15. Analytics and diagnostics

We may use analytics, crash reporting, and diagnostic tools in the future to understand app usage, identify errors, improve performance, and maintain reliability.

These tools may collect device, usage, performance, and error information. Where possible, we use aggregated or limited information rather than directly identifying information.

16. Subscriptions, advertising, referrals, and partner links

Dwellu may initially be offered free of charge during early access, testing, or launch validation. We expect to introduce paid subscriptions, premium features, sponsored placements, referral links, partner offers, advertising, or other commercial features in the future.

If introduced, we may use limited information to display relevant offers, manage subscriptions, or measure referral performance. We will provide additional notice or obtain consent where required by law.

17. Third-party services

Dwellu may integrate with or rely on third-party services, including app stores, hosting providers, authentication providers, AI providers, storage providers, payment processors, analytics tools, crash reporting tools, and external websites.

Third-party services may handle your information under their own terms and privacy policies. We are not responsible for the privacy practices of third-party websites, apps, or platforms.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify you through the app, by email, or by another appropriate method.

Your continued use of Dwellu after an updated Privacy Policy becomes effective means you accept the updated policy.

19. Contact us

For privacy questions, account deletion, data access, or complaints, contact:

Nexa Enterprise Solutions Pty Ltd

Email: info@nexasolutions.au

Victoria, Australia